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If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Frequently Asked Questions

Question (490): My system does not start. I have no output on my display. What can I do? (2020/7/1)

Question: My system does not start. I have no output on my display. What can I do? (2020/7/1)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

Question (500): TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(2021/7/1)

Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(2021/7/1)

Answer:
No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.

ASRock Intel Platform

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.

Supported platform.

Generation	Supported Chipset
Intel 300 series	Z390, Z370, H370, B360, B365, H310, H310C
Intel 400 series	Z490, H470, B460, H410
Intel 500 series	Z590, B560, H510, H570
Intel X299 series	X299
Intel SoC series	Gemi Lake, Gemi Lake Refresh

*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS

Intel® CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

ASRock AMD Platform

AMD CPU fTPM

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the AMD CPU fTPM.

Supported platform.

Generation	Supported Chipset
*AM4 300 series	X399, X370, B350, A320, X300, A300
*AM4 400 series	X470, B450
AM4 500 series	X570, B550, A520
TRX40 series	TRX40

*AMD CPU fTPM is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Advanced" \ "CPU Configuration" page to find [AMD fTPM switch].
(b) Adjust "AMD fTPM switch" option to [AMD CPU fTPM].

AMD CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

Question (502): How do I check if a system supports TPM 2.0 and bitlocker?(2021/7/1)

Question: How do I check if a system supports TPM 2.0 and bitlocker?(2021/7/1)

Answer:
Please refer to the following for the Bitlocker status, Suspend / Resume Bitlocker and TPM version information.

[Bitlocker Drive Encryption]
(1) Bitlocker status
To check the Bitlocker status, please refer to the following steps.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – The Bitlocker status is shown under the red-boxed section as in the following picture.

(2) Suspend / Resume Bitlocker
The bitlocker feature can be suspended and resumed when Bitlocker Drive Encryption is enabled.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – Click the "Suspend protection” as shown in the red-boxed below.

Step 3 – Click the "Resume protection” as shown in the red-boxed below.

For more information, please refer to the Microsoft website.
https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-overview

[TPM Version]
To check the TPM version, please refer to the following steps.
Step 1 – Press hotkeys "Windows + R” together to open the Run box.

Step 2 – Type in "TPM.MSC" to open the Windows TPM management tool.

Step 3 – The TPM Management window will open.
Information such as TPM version can be found in the TPM Management window.

Question (504): How do I check if the system can support Secure Boot?(2021/10/1)

Question: How do I check if the system can support Secure Boot?(2021/10/1)

Answer:
In order to use Secure Boot, the drive with the operating system must use GPT partition style. Please refer to below steps to check the partition style.

Step 1: Right-click the Windows button on the desktop and select "Disk Management”.

Step 2: Right-click the disk where Windows is installed and select the "Properties”.

Step 3: Click the "Volumes” tab and check if the partition style is "GPT”.

Step 4: If the partition style is "MBR”, please make a backup of important data on the system and refer to steps 5 - 7 to convert the partition style to GPT.

Step 5: Type "CMD" in the Windows search bar, right-click on "Command Prompt” and choose to run as administrator.

Step 6: Type the command "mbr2gpt /convert /allowFullOS” to convert the partition style and press [Enter].

Step 7: Restart the system and the BIOS Mode/Partition style will be converted to UEFI/GPT.

CPU / Memory / Storage FAQ

General FAQ

Old List

Results:

Question (514): Which CNVi WiFi modules are compatible with my motherboard?(2022/4/1)

Question: Which CNVi WiFi modules are compatible with my motherboard?(2022/4/1)

Answer:
If you would like to install a CNVi WiFi Module, please refer to the following table.

Intel Chipset	Supported CNVi System Interface Type
Intel 300 series	M.2: CNVio
Intel 400 series	M.2: CNVio and CNVio2* *Support up to Intel AX201, Intel AX211 is not supported
Intel 500 series
Intel 600 series	M.2: CNVio and CNVio2

To check the "System Interface Type” of your WiFi module, please visit Intel® ARK for further information.

Example:

CNVio - Intel® Wireless-AC 9560

CNVio2 – Intel® Wi-Fi 6 AX201

CNVio - Intel® Wireless-AC 9560

Question (511): Why does the AC 3168 WiFi adapter in my Jupiter A320 keep disconnecting?(2021/12/15)

Question: Why does the AC 3168 WiFi adapter in my Jupiter A320 keep disconnecting?(2021/12/15)

Answer:
This problem may be related to the Windows inbox driver. Please try the latest driver from our website.

Jupiter A320: https://www.asrock.com/nettop/AMD/Jupiter%20A320/index.asp#Download

Question (483): How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(2019/10/1)

Question: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(2019/10/1)

Answer:
How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?
Step1: Access "Device Manager” by searching "Device Manager” at search bar.

Expand "Network Adapters” and right click the Ethernet device to uninstall it.

After uninstalling the Ethernet device, please cold boot the system (power off and then back on completely).

Step2: Download the latest driver (later than v23.5) from Intel or ASRock official website for your Intel® Ethernet Adapter.

Step3: Search "CMD” at search bar and run Command Prompt as administrator.

Unzip the driver package and go to APPS > PROSETDX > Winx64. Copy the root.

Within the Command prompt, please change the root to APPS > PROSETDX > Winx64 folder by following command:
CD C:\Users\1\Desktop\24_2\APPS\PROSETDX\Winx64.

Step4: Install the driver by entering command:
DxSetup.exe BD=1 PROSET=1 ANS=1

After the driver installation, please reboot the system.

Step5: Search "PowerShell” at search bar and run the Windows PowerShell as administrator

Enter the command:
Import-Module –Name "C:\Program Files\Intel\Wired Networking\IntelNetCmdlets\IntelNetCmdlets.dll"
It would not show any conformation. Please enter another command then:
New-IntelNetTeam

Step6: The system will ask for your Team Member Names. Please go to "Device Manager" > "Network Adapters" to confirm the names of the Ethernet Adapters.

Enter the command:
Inte(R) Ethernet Connection (7) I219-V
Inte(R) I211 Gigabit Network Connection

If you just want to set up a Team by using two Ethernet adapters, please type "Enter” at "TeamMemberName[2]”.

Step7: The system will ask which Team Mode you want. You can refer to the list provided by Intel official website.
https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html (Here we took the Static Link Aggregation mode for demonstration)
Enter the command:
StaticLinkAggregation

Step8: Enter a friendly Team name:
TEAM0

Step9: If you success, find the new Team adapter under Device Manager.

* If you want to uninstall the Team, please use the following command to uninstall it under Powershell:
Remove-IntelNetTeam

The system will ask you the Team Name, please enter your Team Name and the Team will be uninstalled.

For more details, please visit: https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html

Question (471): How to enable WiFi with AC 8260 card on H370 Performance motherboard?(2019/1/1)

Question: How to enable WiFi with AC 8260 card on H370 Performance motherboard?(2019/1/1)

Answer:
In order to make AC 8260 Wifi work, please adjust the setting in BIOS below:
Set M2_3/PCIE_3 Switch to Force_M.2 under the path Advanced\Chipset Configuration

After adjusting the above setting, please press "F10” button to save the change.

Question (463): How to enable Wake on LAN function under S5 status in Windows 10(2018/3/1)

Question: How to enable Wake on LAN function under S5 status in Windows 10(2018/3/1)

Answer:
Please follow below steps to meet your application

Step1: Un-check fast startup option in Control Panel

Step2: Unzip EnableWOLInFastStartup file and then right-click Run as administrator WakeOnFastStartup.bat to install it.
Link: https://download.asrock.com/TSD/EnableWOLInFastStartup.zip

Step3: Check fast startup option in Control Panel.

After that, Wake on LAN is enabled in S5 status.

Question (438): Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(2017/4/1)

Question: Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(2017/4/1)

Answer:
If using Windows 10 RS1 and installing Realtek driver, it may get "!” in device manager.
Please refer below link to download Realtek Wireless Lan driver ver:2023.48.0801.2016 for Windows 10 RS1 or remove Realtek LAN driver to use inbox LAN driver directly.
Link: https://www.asrock.com/nettop/overview.asp?Model=Beebox%20Series&cat=Download&os=Win1064